At Aukey Australia, we offer a hassle-free return policy for most products* within 14 days of the delivery date. Returns can be processed for either a refund or exchange, excluding any original shipping charges (if applicable). To qualify for a return, items must be in brand-new, unused, and unaltered condition**. Please ensure the original sales receipt accompanies your return. Refunds will be credited to the original payment method.

If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs. To initiate a return, please reach out to us at infoEmail with your order number and details of the product you wish to return. Our customer support team will respond promptly with clear instructions on how to return the item.

*Certain items may not be eligible for return, or may have different return conditions, as indicated in the product description.

**Items returned in a condition showing signs of wear or missing accessories may incur a 20% restocking fee.